According to a report by RIA Novosti on the 12th, from September, users of Xiaomi mobile phones in Cuba discovered that their phones were suddenly locked and could not be used. This situation also occurs in countries and regions such as Iran, Syria, and North Korea. In this regard, Xiaomi responded to the Global Times reporter on the 13th, saying that after a short period of time lock the phone, all Xiaomi phones in the aforementioned countries and regions have been unlocked.
According to the report, in September, Xiaomi users in Cuba discovered that their phones were locked and could not be activated. The screen of the phone displayed "Xiaomi policy does not allow users to activate phones in regions where products are not sold or provided", and prompts users to contact directly if they need more information. Retailer. According to reports, some Xiaomi phones purchased overseas by users also did not escape being locked. Xiaomi does not have an office or representative office in Cuba, nor does it sell Xiaomi phones in stores. The locked phones are all brought back by users from other countries and regions.
Although Xiaomi has not officially entered Cuba, a data from the research organization statcounter shows that Xiaomi mobile phones have a market share of nearly 15% in the local market. After the mobile phone was locked, local Xiaomi users in Cuba released solutions to help themselves in a spontaneously established community. One user stated that it would cost US$50-60 to unlock the phone by himself. According to relevant media reports, the lock-up of Xiaomi also triggered comments and speculation that "the United States is involved in the incident and put pressure on Xiaomi".
However, Xiaomi said in a clarification statement presented to the "Global Times" by a spokesperson that the lock-up did not take the initiative to target a certain country or region, but to a market that Xiaomi has not officially entered. In addition, this is a cross-regional governance aimed at preventing parallel imports. It is mainly aimed at the possibility of flashing machines in parallel imports, resulting in damage to user information and consumer interests, and short-term lock-up investigations. The statement stated that this investigation has achieved remarkable results to ensure the protection of user interests and information security. At present, lock users have been unlocked.
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